Frequently Asked Questions About CogniConference™

1. How much does it cost? CogniConference™ is convenient and affordable. The total cost of a conference call is 9.9 cents/min per leg. EX: 8 people talking for 30 minutes would cost just $23.76. There are no monthly or per-call surcharges. You pay only for what you use! For international access rates, click here. 2. What payment plans are available? We accept payment by Visa and MasterCard and American Express only. Quick, easy, convenient. That's CogniConference™. 3. How long does it take to set up an account? We usually set up new accounts within 1 business day. As soon as we approve your credit card, we will send you an email notification with instructions on how to schedule and participate in conference calls using CogniConference™. 4. If I need help, can I talk to a live person? Yes. If you need assistance, you can reach a CST operator at 877-608-3769. You may also utilize our instant web assistant found on your password protected account management site. 5. How many people may participate on one call? You can have up to 16 people at a time on CogniConference™. 6. How will I be billed? The total amount for each call will be billed to your credit card immediately following each call. Via our online customer support management system, you will be able to view a raw call detail report as well as a comprehensive payment history for you to print out for your records. 7. How do non-U.S. residents join the call? CogniConference™ now allows residents of the continental U.S., Alaska, Canada, Hawaii, and over 50 other countries to participate in conference calling! Simply dial the international access number in the particular country (actual international access numbers will be provided in your customized account administration web site) and enter your 9 digit conference meeting ID followed by the # key when prompted for the access code. Some countries have more than one access number because CST has more than one access provider. 8. Can a conference be taped and put on audio cassette? CogniConference™ doesn't have a conference recording feature. There are, however, some adapters, easy to attach, which can be used for this purpose. When recording phone conversations, please be aware that you are obligated to comply with all laws and regulations that apply to doing so. You can find links to additional information about such laws and regulations at our telephone recording facts page by clicking HERE.